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Have questions? Most likely, we don't have the answer, but read on anyway...

Design/Fit    General    Ordering    Paint/Decals    Shipping    Tech    Warranty/Repair   

Design/Fit top of page
Are your bikes “full custom” and can I choose the geometry?
Each and every Soulcraft frame is designed for the individual customer based on their fit needs and riding style. I do not allow the customer to choose the geometry of the bike because I want each bike to ride and handle like a Soulcraft and not like some copy of another bike or what some magazine is spouting as the trend at the moment. To maintain that ride consistency, some aspects of my frames are “pre-designed” such as seat tube lengths, BB height, head angle, and chainstay length to name a few. The “custom” aspect revolves mainly around the front of the bike with your position over the pedals, top tube length, and head tube length but I will change the “pre-designed” elements if needed. These are the critical factors pertaining to fit. So even though I don’t let my customers run wild with “design” input, I allow them full input on “fit” with the goal of “fitting” a Soulcraft frame to your body and riding style.
[3/14/2006]
 
What if I really need something different than your standard geometry?
This happens from time to time and I am happy to help. Just tell me what you have in mind and I will let you know what I can do.
[3/14/2006]
 
What if I don’t feel confident taking the measurements on your Fit Sheet?
Find somebody who is good with measurements. It’s very important that the measurements be accurate because I will be using them to design your frame.
[3/14/2006]
 
My current bike doesn’t fit well so do I still need to take the measurements from it?
Yes. I will use the numbers as a reference point so I know where you started. This is not uncommon to see with my customers.
[3/14/2006]
 
What if I have two bikes that I like? Should I measure both?
Yes. Often times the bikes will measure out slightly different from one another so it’s good to have both sets of measurements. That way, we (you and me) can decide which measurements (or a combination) to use.
[3/14/2006]
 
I want to get a road bike but only have a mountain bike to measure (or visa versa). Should I still measure the bike?
Yes. It will give me a good idea of your preferences which is always a help.
[3/14/2006]
 
Can I choose the tubing used in my frame?
No. I have never been a fan of allowing customers to choose their brand of tubeset for a couple reasons. First, there is no brand of tubing that I feel offers the variety I need to achieve the goals of ride quality, durability, and finish all in one line. I use at least two tubing brands and sometimes up to four on each frame for this reason. Second, just like the drug ads on TV designed to push doctors into prescribing certain meds, marketing by tubing companies is designed to do the same thing. Do you trust some ad on TV or your doctor? I don’t wear a white coat and will not ask you to turn your head and cough, but I fancy myself as a pro when it comes to tubing. That being said, I am happy to let you know (in general terms) what tubing I might use or did use on your frame.
[3/14/2006]
 
General top of page
Do you offer complete bikes?
Yes. Check out the “kits” tab under the description of each frame model.
[3/14/2006]
 
Do you build prototypes based on customer’s designs?
No.
[3/14/2006]
 
How long have you been building frames and how long has Soulcraft been around?
Soulcraft was started on September 2, 1999 by Matt Nyiri and Sean Walling. Both had worked for Salsa Cycles until they were laid of in 1999. Sean had worked there for 10 years doing everything from powder coating to frame building and Matt had worked there for 3 years doing frame sales. In October 2004, Matt left Soulcraft to spend more time with his family (and more time riding). Now, Soulcraft is basically a “one man show”. So when Sean says “we”, it’s the royal “we”, not the literal “we”.
[3/14/2006]
 
Do I get a discount if the frame is delivered late?
No. The frame is worth just as much late as it is early.
[3/14/2006]
 
What’s your lead time?
Depends on how many frames I have on order. Keep in mind that the lead time can change between when you call to check and when you place your order. It all depends on the back log.
[3/14/2006]
 
Can I drop by to chat and take a tour?
Only if you own a Soulcraft or are getting fit for one. I am so busy that I don’t have time to hang out and shoot the breeze. I am happy to give paying customers a tour but just don’t have the time to extend the offer to “potential” customers or the curious. Sorry!
[3/14/2006]
 
Can I visit your shop for a fit?
Absolutely. I encourage our customers to come out to get fit if possible. Just call or e-mail me to make an appointment.
[3/14/2006]
 
Is a fork included in the frame price?
No.
[3/14/2006]
 
What are your prices?
Check out the “Options & Pricing” tab under the description of each model.
[3/14/2006]
 
Do you make full suspension bikes?
No.
[3/14/2006]
 
Ordering top of page
Do you offer employee purchase deals for shop employees?
No. I am tapped out on production and only work with 2 dealers. I simply can’t afford to sell any more at less than full retail. If you work at a Soulcraft dealer your price is the same as the wholesale price the shop pays.
[3/14/2006]
 
How do I get a frame order going?
Check out the How You Get a Frame page.
[3/14/2006]
 
How much do I need to put down for a deposit?
I require a $500 deposit (frame only or complete bike). You can do frame deposits using the online payment option, by check, or over the phone.
[3/14/2006]
 
Can I e-mail you my credit card number for purchases or a deposit?
No. That’s not a safe way to get us the information. Either use the online pay option or call.
[3/14/2006]
 
Can I just call you to give you a frame deposit instead of doing it online?
Yes.
[3/14/2006]
 
Can I call to place an order for soft goods etc. instead of buying online?
Yes.
[3/14/2006]
 
Is there a benefit to ordering directly from you rather than my local shop?
I no longer taking orders from shops that are not already Soulcraft dealers, nor am I taking on any new dealers. To keep the business healthy I need to sell most of my frames on the retail level. This means in order to get a Soulcraft frame you must either buy direct from me or if you are near our 2 Soulcraft dealers, through them.
[3/14/2006]
 
I live outside the U.S.A. Can I order a frame directly from Soulcraft?
Yes. That’s the only way to get a Soulcraft if you live outside the U.S.A.
[3/14/2006]
 
I want to be a Soulcraft dealer.
Sorry. Too late. I have enough dealers right now to keep me busy. I really appreciate the interest but I don’t have the capacity to make any more frames.
[11/16/2006]
 
Can I send a check for the deposit and/or balance?
Yes. But I will not ship the bike until the check for the balance has cleared. No exceptions.
[3/14/2006]
 
Paint/Decals top of page
Do you powder coat “in house”?
No. I don’t have the time (or room) to handle this so I farm it out a local outfit that does a very good work.
[3/14/2006]
 
Can I get replacement decals?
No problem. Check out the online store.
[11/16/2006]
 
Do you “clear coat” over your decals?
Not on our "standard" paint jobs which are included in the basic frame cost. I use high quality decals which don’t require a clear coat for protection and shine. A bonus of this is that when you get your frame and possibly not like your decal choice, you can change them. Clear coat over the decals is available through Spectrum as are "stenciled" graphics which are basically airbrushed versions of the decals. Let us know and we can get you a quote.
[3/14/2006]
 
Can I get a “wet” paintjob instead of powder coat?
No.
[3/14/2006]
 
Do you offer touch up paint?
No. In fact, touch up paint is not available for powder coat. Your best bet is to visit the touch up paint section of your local auto parts store which has a great selection of colors.
[3/14/2006]
 
What is powder coating and why do you use it?
Powder coating is a paint process that involves an electrostatically applied dry paint which is then baked in a high temperature oven to “cure” it. It’s tougher than solvent based “wet” paint and doesn’t use toxic solvents so it’s much more environmentally friendly.
[11/16/2006]
 
How about a Spectrum Powderworks paintjob?
Yes. We can do that. Keep in mind that these paint jobs are expensive and it takes Spectrum time to quote them. We ask that you be serious about this and not waste our time quoting if you're not ready to pay for the upgrade. Custom paint is expensive and usually adds a minimum $200 to the cost of a frame and sometimes $800 when they get crazy. Just be ready to pay.
[11/16/2006]
 
Are custom colors and paint schemes available?
Not unless you upgrade to a Spectrum paintjob. We have a set list of colors we do through our local painter but Spectrum offers a much wider selection of colors.
[3/14/2006]
 
Shipping top of page
How do you ship bikes and frames?
We use UPS for all bike and frame shipments within the U.S. For overseas shipments, we use either U.S. Postal or UPS, whichever is cheaper.
[3/14/2006]
 
What about customs. Can you take care of that or quote the cost?
No. We just get the package to your country. We don’t deal with any customs related items.
[3/14/2006]
 
Is shipping included in the frame/bike price?
No.
[3/14/2006]
 
How much is shipping on a frame or complete bike?

We do not do "quotes" for shipping anymore. Things change so quickly these days with shipping rates that we've run into problems with customers when we try to quote shipping six months ahead of time. We can't say what it will cost until we book the shipping. That said, we use whichever is more affordable; UPS or U.S. Postal.

UPS and U.S. Postal ship big boxes (like frames and bikes) based on the size of the box. Most frames will fit in our standard frame box (41"L x 25"H x 8"W) which fits within the 107 inch limit (combined length and girth) and a boxed frame and fork weighs about 15 lbs. To get an idea of what it might cost you feel free to go to the USPS site or the UPS site and use our box dimensions and weight to generate a quote. Be advised we insure the shipments for the full retail value which adds to the cost. We also add $13 for the box. If the frame has to be shipped in a bigger box because it's a big frame (21" or 60cm) then it will cost even more.

Shipping a complete bike costs a lot. Inside the U.S. it can be $100 to $200. Outside the U.S. it can be $350 to $500. We don't do quotes on this. Just be prepared to be reamed. Not by us, by the shipping companies.


[3/14/2006]
 
Tech top of page
What length BB spindle do I need for my Soulcraft singlespeed?

If you're running a crank with an "integrated" spindle and crank (where the spindle is bonded/welded/pressed into one of the crank arms), then you don't have a choice on spindle length. If you're running a square taper crank/BB then it depends on the brand of crank and size of chainring. We recommend the White Industries ENO crank with either a White Industries or Phil Wood BB. Keep in mind all Soulcraft BB shells are 68mm wide.

White Industries designs their rear hubs around a 47.5mm chainline (centerline of frame to center of freewheel teeth). To match this they recommend a 113mm spindle on their cranks to get the chainlines to match. That crank and spindle combo gets a little tight on our frames so we recommend a 116mm or 121mm spindle. This throws your chainline out slightly but it's negligible and in our experience isn't noticeable when riding. Keep in mind that most other singlespeed hubs are designed around a 51.5mm chainline so if you're running a White Industries crank with a Paul hub, you will want to run a 121mm spindle to get the chainlines to match. If you're running a cassette type rear hub with a single cog and spacers then you have free reign on chainline as you can adjust the cog side to side with the spacers.

The other consideration is chainring size. With the wider 51.5mm chainline you can run at least a 34t and many times a 36t ring. If you're trying to keep things tight and go with the 116mm spindle you might be able to run a 34t at most but will probably have to go with a 32t.

When using any other square taper crank than a White Industries, we can't really help you. We're just not familiar with all the brands, chainlines, offsets, etc. Your best bet is to see what their specs are for chainline and choose the appropriate length spindle to achieve your target chainline.


[3/6/2008]
 
I’m worried about rust on/in my Soulcraft frame. What should I do to prevent it?

It can never be said too many times: Steel rusts. Soulcraft frames are steel. Soulcraft frames can rust. We’ve spent a lot of time figuring out ways to make our frames more rust/corrosion resistant: sealed tubes, forward-facing seat tube slots, stainless braze-ons, double-coat powder paint, rust inhibitor inside the seat tubes, and o-rings seals for your seat post, to name a few. But, there needs to be a certain amount of responsibility on your part to help make your frame last.

The single worst thing we see is corrosion inside the seat tube. Yes, water will get inside there and if you ride in the rain or there is significant moisture being flung off your rear tire and onto your seatpost, then here’s what you need to do: After wet rides, remove your seat post and turn your bike upside down to drain and dry. Pay attention and watch how much water runs out. You’ll never not drain it again. Let it dry for at least a few hours before you grease and re-install your seatpost.

After every 2 or 3 times you do this you should re-apply some sort of rust inhibitor like LPS #3 or Weigle’s Frame Saver. Spray the stuff liberally into the seat tube, then wrap a rag around the antenna you broke off your neighbor’s Impala. Spray the rag with rust inhibitor, then insert the antenna with the rag on it into the seat tube and push up and down to coat the walls of the tube. Use a flashlight to see if you’ve got everything covered and to periodically check things out. For dry climates re-apply once every 4-6 months. We use the LPS stuff here and every frame has a bunch of this sprayed into the seat tube when it leaves the shop. This will keep you safe for a while but after that you’re on your own.

To help you even further, every Soulcraft frame comes with a little black o-ring which looks like a rubber band. It’s supposed to go around your seat post and be slid down against the top of the seat post clamp. We’ve seen these o-rings sitting a bit above the seat clamp on some customer’s bikes and if there is any gap between the o-ring and seat clamp, you may as well not have the o-ring on there. The purpose of the o-ring is to create a seal around your seatpost to help keep water from seeping into your seat tube. Make sure there is a little grease on the o-ring so it creates a better seal and keeps the o-ring pliable. A hot tip is to spin the o-ring as you push it down against the seat clamp. This will help it “seat” better. If you don’t have an o-ring or lost it or whatever, just go to your local hardware store or auto supply and ask for a #20 o-ring. That should do it. You can actually do this for any bike you own. Also, if you are using a 27.2 seat post shim (supplied with most Soulcraft frames), make sure the shim slot is positioned slightly offset with the frame slot (put shim slot at 11o’clock). This will prevent water from seeping into the seat tube.

Sweat is another thing to watch out for. Obviously you’re going to sweat on your frame, hopefully while riding it. Some people have what we call “toxic sweat” which can eat its way right through even the most durable paint. If you ride your bike on a stationary trainer you are asking for trouble. The sweat just drops straight down and sits on, and more specifically under, the tubes of your frame. Take whatever precautions you must to keep sweat off your frame on a stationary trainer (we are currently out of stock of the Flash Dance headbands). Make sure you wipe the frame down afterwards with some type of cleaner like Simple Green and make sure it’s dry! Same goes for general riding. You’ll get way more life out of your frame if you wipe it down after a ride and get all the sweat off. Problem areas are any sharp edges like the top and bottom of the head tube, braze-ons, and anywhere you see bare metal. Keep in mind that if you ever call us saying your frame has rusted to the point of needing tubes replaced, we will not warranty it. Sometimes things rust despite your best efforts but you need to take care of it right away or call us for the best way to deal with it.

A tip for scratches that go down to bare metal is to visit the touch-up paint section at your local auto parts store or model/hobby supply. They have a wide selection of colors and it’s your best bet to match the powder paint on your Soulcraft (powder paint is baked on at 400 degrees so there isn’t any touch-up paint available). A free t-shirt to anyone giving me part #’s for paints that match Soulcraft colors. Any by “match” we mean “looks just like”.

While we would like to say that we have never seen a broken Soulcraft frame, it happens once in a great while. The great thing about steel is that is gives you a lot of warning before it breaks, but you need to look for those warning signs in the form of small cracks at or near any joints. So check around the welds of the frame and fork for small cracks. If small cracks are left to widen, they could over time allow a catastrophic failure to occur. Bottom line; check your equipment at least once a month if you ride a lot.

For all you folks with Soulcraft frames that have singlespeed Slider/Rocker Dropouts, throw a little “blue” LocTite 242 on the threads of the mounting bolts. This will keep them snug longer. Also, do not use anything bigger than a 160mm rotor with our frames or forks. They are not designed to deal with the bigger torque loads and brake geometry of the bigger rotors.


[3/14/2006]

 
I want to get a Holy Roller but I’m worried about tire, fork, crank, and front derailleur clearances.
I build all our Holy Roller frames to have clearance for the Panaracer Rampage 2.35’s. It’s hard to keep track of all the new tires coming out but I feel that’s plenty big for most people. I can’t “guarantee” that the tire you want to run will fit unless you measure the width of the mounted tire at its widest part (I don’t want the manufacturer’s specs) and then I can tell you.

I also build all Holy Roller frames to have fork crown clearance for the Fox F29, Rock Shox Reba (with Poploc remote), and White Brothers Magic forks. This means that the fork will spin 360’ without the crown touching the down tube.

Starting 2009, all Holy Rollers can use any 31.8mm top swing derailleur available such as a Shimano XT 770 or XTR 970. Older frames must use either a Shimano XT 750 top swing/bottom pull or LX 570 top swing/bottom pull front derailleur (31.8mm clamp). The new “dual pull” units don’t work with older Holy Roller frames.

And last, all Holy Rollers must use compact cranks. Singlespeeds might be able to get by with a 34 ring but I can’t promise.
[3/14/2006]
 
Can I run a Rohloff hub in your frames?
Yes, as long as you request the “Rohloff Package” which consists of slider dropouts with a custom left side unit and special cable stops for the shifter cables. See prices for more info.
[3/14/2006]
 
I don’t want disc brakes on my singlespeed. Do I still have to use the “Slider” dropouts?
No. You can get what I call “standard” horizontal dropouts instead. See “options” under the frame model.
[3/14/2006]
 
What’s the deal with the seat post size?
I ream all my frames to accept a 28.6mm post. There is really only one good model out there in this size (Thompson Elite set back or over-center). To ensure compatibility with most major brands, I also install a removable shim in the seat tube to allow use with 27.2mm posts which are much more common. Why the shim? Well, we wanted those who like to run a lot of post showing or, for whatever reason, bend seat posts, the option of running a bigger diameter post.
[3/14/2006]
 
I need to buy parts for my new Soulcraft frame. Where do I find specs for seatpost diameter, front derailleur clamp, headset, etc?
Go to the page of the bike you are getting and check under “specs”. Everything you need to know for parts is there.
[3/14/2006]
 
Warranty/Repair top of page
Can I get disc mounts put on my old Soulcraft?
Yes. Check the “Options & Pricing” tab on the frame details page.
[3/14/2006]
 
Can I get different dropouts welded to my old Soulcraft frame?
Not by us.
[3/14/2006]
 
Do you do frame repairs and repaints?
Only on Soulcraft frames. Check the “prices” page or call us for a quote.
[3/14/2006]
 
What’s your warranty?
I have never had a written warranty but here we go. Basically I will cover any defects in the frame/fork/stem that are due to something I did: bad welds, bad tubing, etc. If it’s an issue of “abuse” or a crash, I don’t cover it. What’s “abuse”? Well, it's a grey area so use your common sense when deciding what a 4lb frame should be able to handle. These days it’s not uncommon for someone to order a bike from me who hasn’t ridden a hard tail in many years and whose riding style reflects more of a “point and shoot” approach made popular by full suspension bikes. These bikes require some finesse and skill to ride properly. They are not BMX bikes and they are not designed to be “jumped”. As for the “life” of the warranty, it applies to the original owner (absolutely no exceptions) and goes for 5 years. Why not “lifetime”? Well, that worked fine when we were building 5lb to 6lb frames in the old days that will outlive their owners but we build much lighter frames these days (because you will not buy a 5lb to 6lb frame) and they have a “lifetime” so there you go. Note: Most customers will find their Soulcraft frames lasting a lot longer than 6 years, if not their lifetime. I will not warranty frames broken because of rust damage! (see Tech FAQ)
[3/14/2006]
 
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