What is covered and not covered under our “warranty”? We use quotes there because we like to judge each case as it comes. If we made a mistake or flubbed something, we will cover it. If you caused the problem, we don’t cover it. That being said, here are some things we absolutely will not cover:

  • Rust damage
  • Crash damage
  • Chain suck damage (jamming of the chain between crank and frame)
  • Abuse, such as riding your hardtail like a full suspension bike, or reliving your BMX days by jumping or doing big drops.
  • Using rotors larger than 160mm on frames or on forks built by us.

Bottom line is that Soulcraft frames and forks are built to be ridden hard, but not with reckless abandon. Use common sense and treat your equipment with care and respect!